Customer Support

Customer Support Policy

Last Updated: 19th August, 2023

Welcome to Copper-Red ("we", "us", or "our"). We are committed to providing exceptional customer support to ensure your satisfaction and enhance your shopping experience. Please review this Customer Support Policy to understand how we handle customer inquiries, concerns, returns, and more.

Contact Information

You can reach our customer support team via the following methods:

Our customer support team is available 9 am IST to 7 pm IST from Monday to Friday, and we strive to respond to all inquiries promptly.

Inquiries and Assistance

If you have any questions, concerns, or need assistance with your order, feel free to contact us using the provided contact information. We are here to help you with:

  • Product information and details
  • Order status and tracking
  • Returns, exchanges, and refunds
  • Technical issues with the website
  • General inquiries

Returns and Exchanges

Our Returns and Exchanges Policy outlines the process for returning or exchanging products purchased from Copper Red. Please review this policy on our Returns and Exchanges page for detailed information on eligibility, steps, and timeframes.

Refunds

Our Refund Policy explains the conditions under which refunds are issued. You can find comprehensive information about our refund process, timing, and any applicable fees on our Refund Policy page.

Feedback and Suggestions

We value your feedback and suggestions for improving our products and services. If you have any ideas or recommendations, please don't hesitate to share them with us. Your input helps us enhance our offerings and deliver a better experience to all our customers.

Privacy and Security

Rest assured that any information you share with our customer support team is treated with the utmost confidentiality. We adhere to our Privacy Policy to safeguard your personal information.

Governing Terms

Any interactions with our customer support team are subject to our Terms of Service. By contacting our customer support, you agree to comply with the terms outlined in our Terms of Service.

Contact Us

If you have any questions, concerns, or feedback about our Customer Support Policy, please contact us at hello@copper-red.com.

Operational Address

Our operational address is at Bootstart CoWork, No 51, 2nd floor, Rishab Arcade, Sanjay Nagar Main road, RMV 2nd stage, Landmark above Nirmal Jewellers building, Bengaluru, Karnataka, 560094