Cancellation and Refunds

Cancellations and Refund Policy

Last Updated: 19th August, 2019

At Copper Red, we want you to be completely satisfied with your purchase. If you're not satisfied for any reason, we offer a generous refund policy to ensure your peace of mind.

Refund Eligibility

We gladly accept requests for refunds under the following circumstances:

  1. Quality Issues: If the product you received is damaged, defective, or doesn't match the description on our website, you are eligible for a full refund.
  2. Change of Mind: Even if you simply change your mind about a purchase, we offer a refund within 14 days of receiving your order. Please note that return shipping costs will be your responsibility.
  3. Size or Fit Issues: If the item you ordered doesn't fit as expected, we'll gladly accept returns and offer you a full refund or an exchange for a different size.

How to Initiate a Refund

To request a refund, follow these steps:

  1. Contact Us: Reach out to our customer support team at customer.support@copper-red.com within 14 days of receiving your order.
  2. Provide Information: Provide your order number, a description of the issue, and any relevant photos that can help us understand the problem.
  3. Confirmation: Our customer support team will review your request and respond within 2 days with instructions on how to proceed.

Return Process

If your refund request is approved, follow these steps to complete the return process:

  1. Pack the Item: Securely package the item in its original packaging, along with all accessories and tags.
  2. Return Label: We will provide you with a prepaid return shipping label or instructions on where to send the item.
  3. Inspection: Once we receive the returned item, our team will inspect it to ensure it meets our refund eligibility criteria.
  4. Refund Processing: If everything checks out, we will process your refund within 7 days. You will receive a confirmation email once the refund is initiated.

Exceptions

Please note that the following items are not eligible for refunds:

  • Items that have been used, washed, or altered
  • Personalized or customized items
  • Items returned without prior communication and authorization from our customer support team

Contact Us

If you have any questions or concerns about our Cancellations and Refund Policy, please reach out to us at customer.support@copper-red.com.